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Citizens financial group customer service number

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1 800-922-9999

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In today’s digital banking era, managing your financial accounts and staying informed about your bank balance is more accessible and convenient than ever before. Citizens Financial Group, a trusted financial institution, offers its customers a straightforward method to check their bank balance using their phone numbers. In this article, we will guide you through the steps to check your Citizens Financial Group bank balance with your phone number, ensuring that you can easily access your financial information whenever you need it.

Step 1: Enroll in Citizens Financial Group Phone Banking

Before you can check your Citizens Financial Group bank balance with your phone number, you need to ensure that you are enrolled in Citizens Financial Group Phone Banking. If you haven’t already enrolled, follow these steps:

  1. Contact the Citizens Financial Group customer service or visit the official website to obtain the phone number for phone banking enrollment.
  2. Call the designated phone banking number and follow the automated prompts to enroll.
  3. You will be asked to provide personal information, including your Citizens Financial Group account number and other necessary details.
  4. Set up a Personal Identification Number (PIN) for your phone banking account. Ensure that your PIN is secure and easy to remember.
  5. Follow the on-phone instructions to complete the enrollment process.

Step 2: Access Phone Banking

Once you have successfully enrolled in Citizens Financial Group Phone Banking, you can access your account information by following these steps:

  1. Dial the designated phone banking number from your registered phone.
  2. Enter your PIN when prompted.
  3. Follow the automated prompts to navigate through the phone banking menu.

Step 3: Check Your Bank Balance

Checking your bank balance with Citizens Financial Group Phone Banking is a straightforward process. Here’s how to do it:

  1. When you reach the main menu or account summary option, select the choice related to checking your account balance. This may be labeled as “Balance Inquiry” or similar.
  2. You may be prompted to select the specific account for which you want to check the balance (e.g., checking, savings, or credit card account).
  3. Listen carefully to the automated voice prompts or instructions. The system will provide you with information about your bank balance, including your available funds.
  4. Take note of the balance provided during the call for your reference.
  5. You may also have the option to request additional account information, such as recent transactions or pending transactions, if needed.


Checking your Citizens Financial Group bank balance with your phone number is a convenient and secure way to manage your finances, even while on the go. By following the steps outlined in this article, you can easily access your account information and stay informed about your balances through the phone banking system. Always ensure that your Personal Identification Number (PIN) is kept confidential and not shared with others to protect the security of your account. With Citizens Financial Group’s phone banking services, you can confidently manage your finances with ease and peace of mind, anytime and anywhere.

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